Privacy Policy
Last updated: July 31, 2026
This Privacy Policy describes how Carved, LLC (“Carved”, “we”, or “us”) collects, uses, shares, and deletes your personal information when you visit www.carved.com, buy from us, create an account or sign in with Facebook, or receive our email and text messages.
Contact
If you have questions about this policy, want more information about our privacy practices, want to exercise a privacy right, or want to make a complaint, contact us by email at help@carved.com or by mail at:
Carved, LLC, 610 West Crawford St, Elkhart IN 46514, United States
Why we process your information
We only process personal information for the purposes listed below. We do not use your information for any other purpose without telling you first. For each purpose, the table shows what we process and the legal basis we rely on.
| Purpose | What we process | Legal basis |
|---|---|---|
| Sell and deliver your order | Name, shipping and billing address, email address, phone number, payment details, and the items you bought. | To perform our contract with you. |
| Take payment and prevent fraud | Payment details, billing address, IP address, and device information. | To perform our contract with you, and our legitimate interest in preventing fraud and chargebacks. |
| Support you before and after a sale | Name, email address, phone number, order details, and the content of your messages to us. | To perform our contract with you, and our legitimate interest in running a support desk. |
| Run and secure the website | IP address, browser and device information, pages viewed, and cookie identifiers. | Our legitimate interest in keeping the site available, fast, and safe. |
| Create and operate your account, including sign in with Facebook | Name, email address, Facebook user ID, and profile picture if you sign in with Facebook. | Your consent, and to perform our contract with you. |
| Send marketing email and text messages you asked for | Name, email address, phone number, purchase history, and how you interact with our messages. | Your consent. You can withdraw it at any time. |
| Measure and improve the site and our products | Pages viewed, search terms, clicks, session recordings, purchase history, and device information. | Your consent where required, otherwise our legitimate interest. |
| Show and measure advertising on other platforms | Cookie and device identifiers, pages and products viewed, purchases, and hashed email address. | Your consent where required, otherwise our legitimate interest. |
| Collect and display product reviews | Name, email address, order details, and the review and photos you submit. | Your consent, and our legitimate interest in showing honest reviews. |
| Meet legal, tax, and accounting duties | Order records, payment records, and tax records. | Compliance with our legal obligations. |
We do not use your personal information to make decisions about you by automated means that produce a legal effect or a similarly significant effect. Our processor Shopify runs limited automated fraud checks, described under Automated decision making.
How to delete your data
You can ask us to delete the personal information we hold about you at any time, for any reason, and at no cost. You do not need an account to make the request.
Step 1. Send us the request
Email help@carved.com with the subject line “Data deletion request”. Please include:
- The email address, phone number, or order number you used with us. This is how we find your records.
- If you signed in with Facebook, tell us the name on your Facebook account so we can match it.
- Whether you want everything deleted, or only a specific item such as your marketing profile or a product review.
You can also write to us at the postal address under Contact. An authorized agent may submit the request for you. We will ask for proof that you gave them permission.
Step 2. We confirm it is you
We reply to your request, normally within 5 business days. If we cannot match the request to your records, we may ask for one more piece of information, such as a recent order number. We only use that information to verify you, and we delete it afterwards.
Step 3. We delete your data within 30 days
We complete verified deletion requests within 30 days of verifying your identity, and we email you when it is done. If a request is complex and we need more time, we will tell you before the 30 days are up and explain why.
Deletion covers:
- Your customer account and any Facebook Login connection, including your Facebook user ID, name, email address, and profile picture.
- Your marketing profile, email and SMS subscriptions, and message history.
- Your support conversations with us.
- Your saved addresses, favorites, and browsing profile.
- Your product reviews and review photos, on request.
We also instruct the service providers listed under Who we share information with to delete the personal information they hold on our behalf.
What we may have to keep
We must keep a minimum record of completed orders and payments to meet tax, accounting, fraud, and legal duties. This is normally the order number, the amount, the date, and the tax details, kept for as long as the law requires (generally 7 years). We do not use those records for marketing, analytics, or advertising. Everything else is deleted.
If you signed in with Facebook
You have two ways to remove your data, and you can use both:
- Remove our app from Facebook. Go to Facebook Settings, then "Apps and Websites", find Carved, and choose Remove. This stops Facebook from sending us any further information about you and revokes our access.
- Email us to delete what we already hold. Removing the app in Facebook does not by itself erase the data already stored on our side, so send the request in Step 1 above and we will delete it.
You can manage the Facebook settings directly at facebook.com/settings?tab=applications.
Other ways to limit our use of your data
- Marketing email: click "unsubscribe" at the bottom of any email.
- Text messages: reply STOP to any message, or text STOP to +1 833 802 0531.
- Advertising and tracking: see Advertising and third party pixels below.
Sign in with Facebook
If you choose to sign in with Facebook, Meta sends us a limited set of information from your Facebook profile so that we can create and operate your Carved account. We receive:
- Your name.
- Your email address.
- Your Facebook user ID for our app.
- Your profile picture.
We use this only to create your account, sign you in, link your account to your orders, and contact you about your account and your orders. We do not post to Facebook on your behalf, we do not read your friend list, your posts, or your messages, and we do not sell this information.
You can disconnect at any time, and you can ask us to delete everything we received. See How to delete your data.
What we collect
Device and usage information
Collected automatically when you use the site, through cookies, log files, web beacons, tags, and pixels. This includes your browser version, IP address, time zone, cookie information, the pages and products you view, your search terms, and how you interact with the site.
Order information
Collected from you at checkout. This includes your name, billing address, shipping address, payment information (including card numbers and payment details for Shop Pay, PayPal, and Google Pay), email address, and phone number.
Account information
Collected from you, or from Facebook if you sign in with Facebook. This includes your name, email address, saved addresses, favorites, and order history.
Customer support information
Collected from you when you contact us. This includes your name, email address, phone number, order details, and the content of your messages to us.
Marketing information
Collected from you when you subscribe. This includes your email address, phone number, and how you interact with our emails and text messages.
Advertising and third party pixels
We use your information to show you advertising and marketing that we believe may interest you. We share information about your use of the site, your purchases, and your interaction with our ads with our advertising partners, both directly and through cookies and similar technologies.
When you visit our site, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others hold about you, including your email address. We, or service providers acting for us, may then send marketing to those email addresses. You can opt out of that advertising at app.retention.com/optout.
You can opt out of targeted advertising here:
- Facebook and Instagram: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
- Google Analytics: tools.google.com/dlpage/gaoptout
- Digital Advertising Alliance: optout.aboutads.info
To learn how targeted advertising works, see the Network Advertising Initiative at networkadvertising.org.
Selling and sharing personal information
We do not sell your personal information for money. Like many online stores, we share identifiers, device information, and information about your activity on the site with advertising partners such as Google and Meta so they can show you ads elsewhere. Under the California Consumer Privacy Act, that sharing may count as a “sale” or “share”.
- Categories shared: identifiers (such as cookie IDs and IP address), internet activity (such as pages and products viewed), and commercial information (such as your purchases).
- To opt out, use the tools under Advertising and third party pixels above, or email us and we will honor the request.
- We do not knowingly sell or share the personal information of anyone under 16.
- We do not offer financial incentives in exchange for the sale of personal information.
How long we keep your information
We keep your personal information for as long as you have an account or an active relationship with us, and then only as long as we need it for the purposes in this policy. You can ask us to erase it sooner at any time. See How to delete your data. Order, payment, and tax records are kept for as long as the law requires, generally 7 years.
Your privacy rights
Depending on where you live, you have the right to access the personal information we hold about you, to receive a copy of it in a portable form, to have it corrected or updated, to have it deleted, to object to or restrict how we use it, and to withdraw consent you have given. To use any of these rights, email help@carved.com or write to us at the address above. We will not treat you differently for exercising a privacy right.
Europe and the United Kingdom
Your personal information is initially processed in Ireland and is then transferred outside Europe for storage and further processing, including to Canada and the United States. For how those transfers comply with the GDPR, see Shopify’s GDPR whitepaper at help.shopify.com.
California
California residents have the right to know what we collect, to delete it, to correct it, and to opt out of the sale or sharing of personal information. You may designate an authorized agent to submit a request for you. Contact us at the address above.
Minors
The site is not intended for anyone under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has given us personal information, contact us at the address above and we will delete it.
Automated decision making
We do not use fully automated decision making that has a legal effect or a similarly significant effect on you. Our processor Shopify uses limited automated checks to prevent fraud:
- A temporary block list of IP addresses linked to repeated failed transactions. It lasts a few hours.
- A temporary block list of payment cards linked to blocked IP addresses. It lasts a few days.
If you live in Europe, you have the right to object to processing based only on automated decision making, including profiling, when that decision has a legal effect or otherwise significantly affects you.
Do Not Track
There is no consistent industry standard for responding to “Do Not Track” signals, so we do not change our data collection and use when we detect one from your browser.
Text message program
The Carved mobile message service (the “Service”) is operated by Carved. Using the Service means you agree to these terms. We may change or cancel the Service or any of its features without notice, and, so far as the law allows, we may change these terms at any time. Continuing to use the Service after a change means you accept it.
By consenting to the Service, you agree to receive recurring text messages from Carved, and from others acting for Carved, through your wireless provider at the number you gave us, even if that number is on a state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system or similar technology. Service messages may include order updates and account alerts. Promotional messages may include offers, specials, and cart reminders.
You do not have to join to buy anything from us, and consent is not a condition of any purchase. Taking part is voluntary.
We do not charge for the Service, but you are responsible for any text messaging charges from your wireless provider. Message frequency varies. Message and data rates may apply. Check your plan with your provider.
You can opt out at any time. Text STOP to +1 833 802 0531, or use the unsubscribe link in a message where one is available. You will get one confirmation message and then no more, unless you start them again. If you joined other Carved message programs, opt out of those separately using the instructions in their terms.
For help, text HELP to +1 833 802 0531 or email help@carved.com.
We may change the short code or phone number used for the Service at any time, and we will tell you when we do. Messages you send to a number we have changed, including STOP or HELP requests, may not reach us, and we are not responsible for honoring requests in those messages.
Wireless carriers are not liable for delayed or undelivered messages. Please give us a valid mobile number, and sign up again if you change your number. So far as the law allows, we are not liable for failed, delayed, or misdirected messages, for errors in them, or for anything you do or do not do in reliance on them.
Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, or for other operational, legal, or regulatory reasons. The date at the top of this page shows when it was last changed.
Complaints
If you want to make a complaint, contact us by email or by mail using the details under Contact. If you are not satisfied with our response, you have the right to complain to your data protection authority.